Security & Privacy
Is it safe to order online?
Yes. Shopping at SugaPlum is secure.
All payments are processed through trusted, secure payment providers including Stripe and PayPal. Card payments may also be completed using Apple Pay or Google Pay, which securely pass your payment details to our payment providers. Instalment payments are processed by Klarna or PayPal Pay in 3. Your payment details are encrypted and handled directly by these providers and are never stored on our servers.
When you place an order or enter payment details, you are transferred to a secure checkout environment protected by industry-standard security measures.
How can you tell our site is secure?
When you are on our checkout pages, you will see:
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A web address beginning with https
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A padlock icon in your browser’s address bar
These indicate that your connection is encrypted and secure.
Payment security
We do not store or have access to your full credit or debit card details.
Card payments are processed securely by Stripe or PayPal. Instalment payments are processed directly by Klarna or PayPal Pay in 3, under their own secure systems and privacy policies.
SugaPlum does not receive or store your full payment details at any time.
Our privacy policy
Your privacy matters to us, and we take data protection seriously.
We only collect personal information that is necessary to:
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Process and deliver your order
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Communicate with you about your purchase
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Provide customer support
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Comply with legal and accounting requirements
This may include your name, email address, billing and delivery address, order details, and selected payment method (but never full card details).
Additional information we may collect
When you browse our website, we may automatically collect limited technical information such as:
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IP address
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Browser type and device information
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Pages viewed and interactions with the site
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Referral source
This helps us improve our website, understand how it’s used, and prevent fraud.
Sharing your data
We only share your data where necessary and only with trusted third parties, including:
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Payment providers (Stripe, PayPal, Klarna)
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Delivery partners
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Fraud prevention services
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Website and analytics providers
Your data is never sold and is only shared for legitimate business purposes.
How we store and protect your data
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
We keep your data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.
Your rights under data protection law
Under UK GDPR, you have the right to:
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Be informed about how your data is used
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data where applicable
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Restrict or object to certain types of processing
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Request data portability
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Object to automated decision-making and profiling where applicable
To exercise any of these rights, please contact us using the details below.
Contact us
If you have any questions about security, privacy, or how we handle your data, please contact us at:
