UK Standard Delivery
- We will send your order by Royal Mail.
- We will inform you of any delays with your order
- Customers in Europe should add a further 5-10 working days to delivery dates
- Please note: at peak times, it may take us a little longer to despatch orders to you.
Returns and Exchanges
- We hope you are delighted with your gift/purchase. We are happy for you to try on your underwear, to see how they look and fit. In the interests of health and hygiene we ask that you try briefs and swimwear over your own underwear.
- If you are dissatisfied with your underwear we are happy to exchange or refund the cost of any items ( excluding all sale items), provided they are returned in their original condition within 14 days of delivery.
- ORIGINAL CONDITION is unworn, with all labels attached and hygiene strips in place. We reserve the right to make a deduction from the amount of refund for the loss in value of the goods returned where signs of unreasonable use are evident (unreasonable use denotes use of goods beyond what may be allowed in a shop).
- All returns are payable by you the customer.
- You will need to obtain proof of postage for all items that you return
- Please use the returns form included with your order. Ensure all items are safely wrapped and the returns form is completed. Ensure all parcels are securely sealed.
- Your returned parcel may take up to 7 days to reach us, once received you will be sent a confirmation email and your refund will be processed within 14 working days.
Please return unwanted items to 18 Blackberry Business Centre, Brambleside, Uckfield, East Sussex TN22 1QQ